Skip to content
Contact us
  • There are no suggestions because the search field is empty.

Find a Job in BigChange action 

The Find a Job in BigChange action lets you look up a specific job in your BigChange account so that you can use the job details later in your workflow, for example, to send an email to a customer or to add a contact note against an existing job. 

Configuration

To set up the Find a Job in BigChange node:

  • Add the node to your workflow, ensuring it is connected to a Starting action or another Action node. 
  • Click on the node to open the Properties panel.

Mandatory fields

To successfully find a job in BigChange, both fields in the Properties panel must be configured: 

  • Search Field* – Select which field you want to search by in BigChange from the following two options: Job ID or Job Reference.

  • Search Term* – Enter the value to search for in the field you selected or map the relevant variable.

The Search Term will usually be mapped as a variable from data extracted using an Extract Text node. Alternatively, if your workflow previously created the job which this node is now finding, the Job ID variable will appear as a default variable from the Create a Job in BigChange node.

chrome-capture-2025-08-20 (1)

Outputs

This action can return two possible outcomes:

  • Found – The job was successfully located in BigChange. All available job details are returned and can be used in subsequent steps (e.g., adding a note or sending an email with job information).

  • Not Found – No job matched the search term in the selected field. You may want to handle this by alerting your team with a Send Email node or adding a new job with details coming from earlier in the workflow. 

Example use case - Locating existing jobs in BigChange to add notes use case

At Smith & Co, the back-office team often receives follow-up emails from customers about existing jobs which they want to log as notes against the job. Instead of manually searching for the job in BigChange, Build Concierge can automatically find the right record using the Find a Job in BigChange action node.

  1. Each time a customer emails about an existing job a forwarding rule would forward it to the unique email address associated with the Incoming Email node to trigger the workflow.
  2. Assuming the email subject/ body contains the Job Reference, they’d add an AI Prompt or Extract Text node (depending on the format of the emails) and configure it so that it would extract the Job Reference as a variable.
  3. Then, they’d add the Find a Job in BigChange node, and configure it so that:

    • Search Field - Job Reference

    • Search Term - the job reference variable from the Extract Text/AI Prompt node.

  4. Once the job is found, they’d continue the workflow by configuring a Create a Contact Note in BigChange to log the customer’s email against the job which was found.